Return & Exchange Policy

Last Updated: November 9, 2026

At Bombae Brand, every order is thoughtfully prepared and packaged with care. We want you to feel confident in your purchase, so please review our return and exchange policy before placing an order.

Returns & Final Sale Items

All sales are final. Bombae Brand does not accept standard returns or exchanges for change of mind, personal preference, sizing, or scent preferences.

The following items are final sale:

• All candles, wax melts, room and linen sprays, and fragrance products

• All seasonal and holiday collections, including COME THROUGH

• All clothing, loungewear, pajamas, lingerie, and satin robes

• All sale, discounted, and clearance merchandise

• Gift cards

As Bombae Brand transitions away from clothing following the Fall/Winter 2026 season, all remaining apparel will be sold as final sale merchandise.

Exceptions may apply to items that arrive damaged, defective, or incorrect, in accordance with applicable consumer protection laws.

How to Report an Issue

If you receive a damaged, defective, or incorrect item, please contact us at info@bombaebrand.com within 3 days of delivery.

Include the following information:

• Your order number

• Clear photographs showing the issue

• Photos of the shipping box and original packaging for shipping damage claims

• A brief description of the problem

Please retain the item and all original packaging until your claim has been reviewed.

We will review your request and provide instructions for the next steps. Claims submitted after 3 days may still be reviewed, and this notification period does not limit your rights under applicable law.

Approved Returns & Shipping

Returns are only accepted when approved by Bombae Brand or required under applicable law.

If a physical return is required:

• Return instructions will be provided following approval.

• Items must be shipped within 7 calendar days of return authorization, unless a different timeframe is required by law or specified in our instructions.

• Items must be returned in their original condition whenever reasonably possible.

• Returns sent without prior authorization may not be accepted.

For approved returns resulting from our error, damaged merchandise, or defective products, Bombae Brand will provide return shipping instructions and cover reasonable return shipping costs where required.

For any other approved return, customers may be responsible for return shipping costs.

Damaged, Defective & Incorrect Items

We carefully inspect and package orders before shipment. However, we understand that damage can occasionally occur during transit.

If your item arrives damaged, defective, or incorrect, please notify us promptly with photographic evidence.

Once your claim is reviewed, an appropriate resolution may include:

• A replacement of the same item, subject to availability

• Store credit

• A refund to the original payment method when appropriate or required by law

We reserve the right to request additional information or the return of an item when reasonably necessary to evaluate a claim.

Exchanges

Bombae Brand does not offer standard exchanges on final sale merchandise, including clothing, fragrance products, or holiday collections.

If you receive an incorrect or defective item, please contact us so we can review the issue and determine the appropriate resolution.

Store Credit

When store credit is issued and accepted as the resolution for an eligible claim, the following terms apply:

• Store credit never expires.

• Store credit can be used toward future purchases at Bombae Brand.

• Store credit cannot be redeemed for cash unless required by law.

• Store credit will be issued after the claim has been reviewed and approved.

Store credit does not replace any refund or other remedy required by applicable consumer protection laws.

European Union Returns & Cancellations

If you are a consumer in the European Union purchasing goods online, you may have a legal right to cancel an eligible order within 14 days after receiving your goods, unless a statutory exemption applies.

After notifying us of your cancellation, you must return eligible goods within 14 days.

Eligible refunds will be processed within the legally required timeframe and include standard delivery costs where required by law.

Our final sale policy does not override applicable EU consumer cancellation rights or statutory remedies for defective or nonconforming goods.

United Kingdom Returns & Cancellations

If you are a consumer in the United Kingdom purchasing goods online, you may have a legal right to cancel an eligible order within 14 days after receiving your goods, unless a statutory exemption applies.

You must return eligible goods within 14 days after notifying us of your cancellation.

Eligible refunds, including applicable standard delivery costs, will be processed in accordance with UK consumer protection laws.

Our final sale policy does not override applicable UK statutory cancellation rights or remedies for defective or nonconforming goods.

Refunds

Because Bombae Brand merchandise is sold as final sale, refunds are not offered for change-of-mind purchases.

If a refund is approved due to a damaged, defective, incorrect, or otherwise legally eligible order, it will be issued to the original payment method unless another resolution is lawfully agreed upon.

Please allow additional time for your bank or payment provider to process and post an approved refund.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

For questions about an order, damaged merchandise, or an approved return, please contact:

Email: info@bombaebrand.com

Please include your order number and a description of your concern.

Thank you for shopping small and choosing Bombae Brand for your everyday self-care moments.

Your reset starts with Bombae.